Alice & Bob is developing the first universal, fault-tolerant quantum computer to solve the world’s hardest problems.
The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error correction autonomously!
We are at the forefront of the quantum race, competing with tech giants such as Google or IBM, and we are growing fast after securing €100 million of funding in 2025 to develop our unique technology.
Currently 100+ and counting, between physicists, PhD students, engineers and experienced business professionals, we are united to reach our ambitious goal. Are you a quantum pioneer? Join us on a mission to reshape the future!
We are looking for an IT support technician for level 1 and 2 IT support on the Balard site and the Aubervilliers site to ensure a high level and reactive support to our employees in a fast-growing environment.
You will be part of our IT team of 4 under the responsibility of the IT Manager. You will help Alice & Bob employees work with our IT systems, making sure they get a great user experience.
You will be the owner of the employee's IT experience and will always care about lending Alice & Bob’s employees a hand when they encounter IT issues.
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Responsibilities:
- Handle general IT ticketing and problem escalation.
- Support and manage IT onboarding and offboarding of employees: prepare, install the workstations (through automation), access rights, inventory, and return of equipment.
- Manage setup of computers and videoconferencing equipment, and basic setup of other IT equipment such as servers or network hardware.
- Provide local support to users on their computers (Windows, MacOS, Linux) and the IT infrastructure.
- Troubleshoot, diagnose and intervene on IT software and hardware issues.
- Handle the security and conformity of our devices included in our mobile device management servers (Windows, macOS)
- Manage the inventory of all IT assets (computers, accessories, monitors, printers, videoconferencing, audio/video, networking, phones ….) and licenses.
- Manage IT software licenses, accounts and access rights (User directory, office suite, messaging, knowledge base, password manager, VPN… )
- Manage IT devices and software lifecycles (procurement, assignment, audit, repair, shipping, re-use, renewal, end-of-life)
- Follow cases with support vendors.
- Create, maintain, and update the IT knowledge base with up-to-date and accurate procedures/working instructions.
- Identify ways to improve, and automate IT processes and develop the needed toolset.
- Manage IT-related matters during office changes.
Requirements:
- 3+ years experience in IT Technical Support.
- Ability to work with Windows, macOS, and Linux devices.
- Excellent problem-solving ability.
- Excellent written and verbal communication skills. (Communicate clearly and efficiently with your stakeholders).
- Fluent in French & English.
Benefits:
- Our success is your success : own it with our BSPCE plan
- Direct IP Compensation: Earn substantial bonuses for driving the core patents that define our quantum architecture.
- Flexible remote policy, up to 40 % a month
- A Parental Plan including additional benefits such as crèche support or additional days-off to take care of under 12 years old children
- Subsidized membership withUrban Sports Club
- Mental health support with moka.care
- 25-day vacation policy (as per French law) + RTT
- Half of transportation cost coverage (as per French law), or yearly allowance for the die-hard bicycle users
- Competitive health coverage with Alan
- Meal vouchers with Swile, as well as access to a fully equipped and regularly stocked kitchen
- French language courses covered by the company for those interested
Recruitment Process:
- Screening Call with Doriane
- Technical Interview/Presentation with the Team (60 min)
- Hiring Manager Interview (45 min)
- Fit Interview (30 min)
- Founders/C-level Interview (30 min)
- Reference check
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Research shows that women might feel hesitant to apply for this job if they don't match 100% of the job requirements listed. This list is a guide, and we'd love to receive your application even if you think you're only a partial match. We are looking to build teams that innovate, not just tick boxes on a job spec.
You will join of one of the most innovative startups in France at an early stage, to be part of a passionate and friendly team on its mission to build the first universal quantum computer!
We love to share and learn from one another, so you will be certain to innovate, develop new ideas, and have the space to grow.
TECHNICAL & MARKET ANALYSIS | Appended by Quantum.Jobs
The essential function of non-technical infrastructure roles within deep-technology scaling environments is to ensure the operational velocity of core R&D teams. This function translates directly into value chain stability by minimizing friction points across highly specialized, multi-disciplinary teams (physics, engineering, software). The reliability of classical computing infrastructure—desktop environments, network access, and data management—is a foundational enablement layer for accelerating the quantum hardware and software development cycle. Market signals across the sector consistently underscore that rapid scaling, particularly in secured lab and research environments, creates acute demands for proactive, high-quality foundational IT support, making this a structurally necessary role for TRL progression.-----The quantum computing ecosystem is characterized by extreme technical complexity and high reliance on specialized scientific talent. While the primary talent gap is often cited in quantum engineering and physics, the supporting workforce—the enablement layer—is equally critical yet frequently overlooked. This role operates within the foundational enablement category of the quantum value chain. As organizations transition from laboratory-scale experiments to industrial-scale prototypes, the density of specialized equipment and highly sensitive data increases, requiring robust and responsive operational backbones.
Macro constraints facing the quantum sector, such as the critical need for hybrid classical-quantum integration, are indirectly supported by strong internal IT management. Research teams require stable, low-latency network connections for classical control systems and rapid data processing, necessitating expert local support for complex, cross-platform environments (Windows, macOS, Linux). Furthermore, compliance and data security risks intensify as companies secure substantial investment and begin to handle proprietary intellectual property, placing a mandate on IT staff to manage device conformity and access rights meticulously.
A core dynamic in this sector involves rapidly fluctuating workforce size due to project cycles, funding rounds, and the highly competitive recruitment of PhD-level specialists. This flux demands exceptional capacity in IT asset lifecycle management—from procurement and rapid onboarding to secure offboarding. Effective management of this foundational infrastructure directly influences the overall capital efficiency and security posture of a growth-stage deep-tech venture, acting as a force multiplier for the scarce technical workforce. Workforce and infrastructure development remain priority areas across the value chain.-----The technical skill architecture for this domain centers on robust endpoint management and multi-platform operating system proficiency. Capability domains include mobile device management (MDM) implementation for compliance, user directory administration for streamlined access control, and network diagnostics focused on maintaining uptime for specialized hardware control systems. These capabilities are crucial for ensuring high throughput by removing technical barriers for research staff and stabilizing the operational environment.
Tooling layers must encompass ticket and knowledge base management systems to codify best practices and accelerate resolution times, directly supporting reproducibility in R&D workflows. The interface points involve securing the bridge between administrative systems (licensing, inventory) and the end-user computational environment used by physicists and engineers. Structural enablement is achieved through automation scripts and lifecycle planning that minimize technical debt and maximize the productive time of high-value quantum specialists.-----Accelerate the time-to-productivity for incoming research and engineering talent.
Stabilize the operational environment for critical R&D infrastructure deployments.
Reduce non-core friction points for high-salaried technical staff.
Ensure the integrity and conformity of intellectual property access points.
Enhance resilience against operational security vectors inherent to scaling organizations.
Streamline the procurement and deployment lifecycle for multi-site computational assets.
Improve organizational knowledge capture through structured IT documentation platforms.
Support regulatory compliance through diligent software license and inventory audits.
Facilitate seamless cross-site operational continuity between research facilities.
Mitigate downtime impacts on highly synchronous quantum control experiments.
Codify foundational operational procedures to support future organizational growth.
Increase the overall efficiency of the scientific workforce by resolving IT dependency bottlenecks.
Industry Tags: Workforce Enablement, Deep Tech Operations, IT Asset Lifecycle, Multi-OS Support, Endpoint Management, Operational Security, Quantum Computing Infrastructure, R&D Support
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