Are you interested in deep tech and eager to contribute to the rapidly evolving field of quantum computing? Are you passionate about leading high-performing teams and establishing and rolling out scalable customer success processes and upgraded service models?
The company and your team
Qblox is a deep tech scaleup whose mission is to accelerate the worldwide race towards building scalable quantum computers. We do this by providing the world's best quantum control stacks. Our Quantum Success Engineering (QSE) team plays a pivotal role in ensuring our customers’ success by providing proactive technical support, seamless onboarding, continuous advocacy, and ensuring customers realize the full, ongoing value of our products.
As our customer base rapidly grows from pioneering academic groups to large-scale industry and government-funded programs, we are elevating the QSE function from reactive support to a proactive, highly structured customer success operation.
What will you do?
We are seeking an experienced Team Lead for Quantum Success Engineering to elevate, manage, and scale a high-performing team of technical experts while running day-to-day operations in EMEA and support expansion to APAC. You will be instrumental in driving this operational shift, blending deep technical understanding with commercial customer success strategies.
Key Responsibilities:
- Team Leadership & Development: Manage, mentor, and develop a high-performing team of Quantum Success Engineers. You will drive high performance and proactively manage team growth. By providing clarity and transparency, you will foster a culture of continuous learning and ensure efficient collaboration—both internally across Qblox and externally with our customers—to deliver exceptional advocacy.
- Service Strategy & Upgrades: Shape and execute the strategic design, rollout, and management of our upgraded service offerings. You will ensure these packages deliver maximum value to our distinct customer segments: academic institutions and enterprise industry clients.
- Process Engineering & Standardization: Build and run reliable processes to bring clarity and structure to the team’s operations. You will own the operational success of your regions while collaborating globally to build shared practices. This includes designing and refining Standard Operating Procedures (SOPs), contributing to playbooks and templates, and championing the rollout of a unified operating model across regions.
- Customer Success Delivery: Oversee the complete customer lifecycle in your regions, including onboarding, training, and ongoing engagement for new and existing accounts. Guide the team’s handling of critical customer interactions, ensuring the timely resolution of complex hardware and software challenges while maintaining strong, long-term relationships.
- Customer Advocacy (Voice of the Customer): Act as the ultimate champion for our users within Qblox. You will ensure that customer feedback, hardware pain points, and feature requests are systematically captured, structured, and communicated to R&D and the Strategy team to directly influence our product roadmap.
- Cross-Functional Alignment: Coordinate closely with Account Managers in EMEA / APAC to align on account priorities, customer health metrics, and upcoming product releases. Ensure customer feedback is systematically captured and routed to R&D and back to the customers. Actively participate in global QSE syncs to help drive a consistent "One Team" culture across all regions.
- Proven Leadership: A strong track record of building, managing, and scaling high-performing customer success or technical support teams.
- Hardware & Software Expertise: Demonstrated experience leading support/success teams for products that involve a complex mix of both hardware and software.
- Process & Service Design: Concrete experience in upgrading, tiering, and implementing customer service packages or Service Level Agreements (SLAs), specifically navigating the nuances of both academic and commercial/industry clients.
- Scale-Up Adaptability: Experience working in companies at varying stages of growth. You understand the agility required in a start-up/scale-up environment, as well as the structured processes utilized in mature organizations.
- Exceptional Soft Skills:
- Grit & Resilience: You are reliable, unflappable under pressure, and capable of navigating the ambiguities of a rapidly evolving deep-tech industry.
- Coaching Mindset: You excel at developing talent and empowering highly technical individuals (such as PhD-level physicists and engineers).
- Structured Communicator: You possess a unique ability to bring clarity to chaos, enabling seamless collaboration across different departments.
- Bonus Qualifications:
- Previous experience working in or supporting customers within High-Performance Computing (HPC) environments or Data Centers or affinity with quantum computing are highly advantageous.
At Qblox, we are dedicated to creating a diverse and inclusive workplace, valuing different perspectives and experiences to drive innovation. We support a healthy work-life balance and are committed to gender and ethnic equality, welcoming applications from talented individuals worldwide.
TECHNICAL & MARKET ANALYSIS | Appended by Quantum.Jobs
The structural evolution of the quantum computing sector necessitates a shift from purely exploratory research toward industrial-grade operational reliability, placing the Quantum Success Engineering leadership role at a critical junction of the value chain. As quantum control systems grow in complexity, the transition from laboratory prototypes to commercial-scale deployment requires a specialized tier of expertise to manage the "integration gap" between hardware capabilities and end-user outcomes. This role serves as a high-authority bridge, ensuring that the increasing capital investment in deep-tech infrastructure translates into measurable computational utility for academic and enterprise stakeholders. Market signals indicate that the ability to institutionalize technical advocacy and service standardization is becoming a primary determinant for scaling quantum adoption within the global High-Performance Computing ecosystem.
The quantum ecosystem is currently transitioning through a phase of technological maturation characterized by the integration of quantum processing units into existing supercomputing environments. This shift has exposed significant bottlenecks in the "enablement layer," where the divergence between hardware control requirements and software abstraction levels creates friction for early adopters. While the industry has historically focused on achieving physical milestones, the emerging priority is the establishment of robust, proactive support frameworks that can stabilize the user experience across fragmented hardware modalities. This institutionalization of customer success is vital for maintaining the momentum of national quantum strategies and public-private funding cycles that demand evidence of practical application readiness.
Macro-level analysis suggests that the scaling of quantum computers is no longer solely a physics challenge but an architectural and operational one. The industry faces a persistent mismatch between Technology Readiness Levels (TRL) and the internal capabilities of diverse customer segments, ranging from pioneering research groups to sovereign government programs. To address this, the sector is moving toward tiered service models and standardized operating procedures that mirror the maturity of classical enterprise IT, yet remain grounded in the unique constraints of cryogenic and microwave engineering. By orchestrating this transition, leadership within success engineering mitigates the systemic risks of vendor lock-in and operational entropy that often plague early-stage deep-tech deployments.
The capability architecture for this role type centers on the synthesis of complex systems engineering and commercial lifecycle management. At the foundational level, it requires a deep understanding of the full quantum stack, particularly the interface between room-temperature control electronics and cryogenic qubit environments. This technical proficiency is essential for diagnosing multi-dimensional performance issues that span hardware, firmware, and high-level software abstractions. Furthermore, the role necessitates the creation of interoperable feedback loops where empirical field data directly informs R&D priority queues and product roadmaps. This cross-functional coupling is a critical structural lever for reducing iteration cycles and ensuring that emerging hardware features align with the rigorous requirements of global data centers and HPC facilities.
Accelerates the deterministic transition of quantum control technologies from academic research to enterprise-grade production environments
Mitigates systemic integration risks by establishing high-authority technical advocacy between hardware providers and industrial end-users
Facilitates the global scaling of quantum infrastructure through the standardization of proactive service models and operating procedures
Reduces iteration friction in the quantum development lifecycle by institutionalizing empirical feedback loops into product R\&D
Strengthens the reliability of quantum-classical hybrid workflows through the deployment of expert technical onboarding and training frameworks
Optimizes the lifecycle value of deep-tech investments by ensuring consistent alignment between hardware capabilities and user computational goals
Harmonizes the operational requirements of diverse customer segments including sovereign government labs and global research institutions
Supports the expansion of the quantum workforce by fostering a culture of continuous learning and high-performance technical mentorship
Shortens the time-to-utility for new quantum hardware installations through the implementation of structured, scalable engagement playbooks
Improves the structural throughput of quantum research programs by providing robust advocacy for complex hardware and software challenges
Protects capital-intensive research initiatives through the establishment of rigorous Service Level Agreements and technical support standards
Enables the strategic orchestration of regional support operations across EMEA and APAC to ensure global ecosystem interoperability
Industry Tags: Quantum Control Systems, Customer Success Engineering, High-Performance Computing, Deep Tech Scaling, Quantum Stack Integration, Technology Readiness Level, Technical Advocacy, Operational Excellence, EMEA Quantum Ecosystem
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