At Qblox, we are shaping the future of quantum computing, building scalable control systems that push the boundaries of innovation. Our mission is to empower researchers and engineers with the tools they need to revolutionize technology. As we grow, our IT infrastructure is key to our success, ensuring our brilliant team can work seamlessly and securely.
The Role:
We are looking for a proactive and enthusiastic Business IT Servicedesk Engineer Tier 1 to join our team. In this role, you will act as the first point of contact for Business IT support requests, resolving technical issues, assisting with hardware and software deployment, and supporting our SaaS applications. You will work closely with senior Business IT staff, gaining hands-on experience and developing your skills in device management, cloud services, and IT security, while contributing to a high-tech, fast-growing company.
Key Responsibilities:
- User Support: Serve as the first point of contact for Business IT support requests from Qblox employees, via ticketing system, email, or in-person.
- Troubleshooting: Diagnose and resolve hardware (laptops, peripherals), software (macOS, Windows, standard applications), and basic network connectivity issues.
- Device Preparation & Deployment: Configure and deploy new laptops (macOS, Windows & Linux RHEL) and mobile devices for new employees.
- Account Management Support: Assist with Joiner/Mover/Leaver processes, including user account creation, modification, and de-provisioning in systems like Google Workspace, Slack, and other SaaS applications.
- SaaS Application Support: Provide guidance and support for core company applications (password resets, access requests, basic feature usage).
- Inventory & Asset Management: Maintain accurate inventory records for Business IT hardware, software licenses, and accessories.
- Documentation: Update and create user guides, Business IT procedures, and knowledge base articles.
- On-site Support: Provide hands-on support for office Business IT equipment, including AV systems, printers, and meeting rooms.
- Learning & Development: Shadow senior Business IT staff and develop technical skills in device management, cloud services, and IT security.
What We’re Looking For (Requirements):
- MBO, niv. 4 - HBO-level education in Business IT, Computer Science, or a related field, or equivalent professional experience.
- Passion for technology and eagerness to learn and grow in a Business IT environment.
- Basic understanding of macOS and Windows operating systems.
- Familiarity with computer hardware, software, and networking fundamentals.
- Strong problem-solving and analytical skills.
- Excellent communication skills in English; Dutch is a plus.
- Customer-focused, patient, and proactive attitude.
- Organized, responsible, and eager to take initiative.
- Continues improvement mindset
Nice-to-Have Skills:
- Experience with ticketing systems (e.g., Jira Service Management).
- Experience with Jumpcloud or similar MDM solution.
- Basic knowledge of cloud services (Google Workspace, Atlassian, Slack, 1Password, Microsoft 365).
- Initial exposure to scripting (Bash, PowerShell, Python) is a bonus.
- Familiarity with Linux systems.
- Interest in IT security and modern workplace technologies.
Why Join Qblox?
- Hands-On Experience: Work directly with cutting-edge technology in a dynamic quantum computing environment.
- Mentorship & Growth: Learn from experienced Business IT professionals with opportunities for skill development and career growth.
- Impactful Work: Your contributions will directly support our team and company mission.
- Collaborative Environment: Work in a passionate, international, and highly skilled team.
- Competitive Package: Attractive salary based on experience, including travel allowance.
How to Apply:
If you are a motivated Business IT professional looking to grow your career and support a fast-paced, innovative company, we would love to hear from you. Please submit your CV and a brief cover letter explaining your motivation and suitability for the role.
TECHNICAL & MARKET ANALYSIS | Appended by Quantum.Jobs
The integrity of the Quantum Control Stack hinges critically upon resilient internal infrastructure, making this Tier 1 role a foundational component of Qblox's core capability expansion. By stabilizing the operational environment—encompassing hardware lifecycle management, multi-OS endpoint security, and seamless SaaS integration—this function directly mitigates velocity-reducing technical friction for high-value engineering teams. The rapid onboarding and sustained efficiency facilitated by effective IT service delivery are prerequisites for accelerating quantum control system development and market-entry timelines, serving as an essential enabler of the firm's technological readiness level advancement within the highly competitive quantum hardware sector.
INDUSTRY & ECOSYSTEM ANALYSIS
The quantum computing value chain is segmented into core layers: hardware (qubit modalities), control electronics (Qblox's specialty), software/middleware, and end-user applications. Qblox operates at the interface between physics and classical electronics, providing scalable control stacks necessary for operationalizing large-scale quantum systems. A significant bottleneck to quantum scalability is often not the qubit count itself, but the classical infrastructure required to manage, synchronize, and execute complex quantum pulse sequences. This includes the internal business infrastructure that supports the R&D personnel. The rapid expansion of quantum companies often outpaces the maturation of their internal IT governance, leading to security vulnerabilities and operational drag. The demand for specialized quantum engineers and physicists creates an extreme opportunity cost for technical downtime. This role addresses the crucial workforce gap at the base layer of operational support, ensuring that highly paid, scarce technical talent—those responsible for advancing the core quantum control technology—remain focused on their primary mission rather than administrative IT issues. Furthermore, effective asset management and adherence to security protocols (especially vital given the sensitivity of quantum IP) provided by a robust IT function are non-negotiable for securing future high-TIR (Technology Investment Risk) funding rounds and defense contracts that mandate stringent infrastructure standards. This foundational IT stability acts as a force multiplier for the entire quantum hardware innovation lifecycle.
TECHNICAL SKILL ARCHITECTURE
The required technical competency focuses on establishing a high-availability, multi-platform operational framework to maximize technical team throughput. Proficiency across macOS, Windows, and Linux (specifically RHEL enterprise environment familiarity) ensures universal endpoint support, critical for environments where R&D typically utilizes Linux-based toolchains alongside standard business platforms. Core troubleshooting skills translate directly into reduced mean time to resolution (MTTR) for mission-critical systems. Furthermore, foundational expertise in Identity and Access Management (IAM) through cloud services (e.g., Google Workspace) and Mobile Device Management (MDM) solutions (e.g., JumpCloud) enables automated, centralized, and secure control over the digital workspace. This capability minimizes security attack surface while guaranteeing regulatory compliance in sensitive technology development. Scripting knowledge (Bash/Python) provides the capacity for task automation and pre-emptive remediation, driving systemic improvements in service stability beyond reactive ticket closure.
STRATEGIC IMPACT * Directly contributes to the increased operational velocity of quantum control hardware development teams.
* Establishes minimum viable security baselines across heterogeneous R\&D and administrative endpoints.
* Enables rapid onboarding/offboarding cycles necessary for managing dynamic R\&D contractor and intern populations.
* Reduces non-productive time for highly specialized, scarce quantum engineering talent.
* Enhances institutional knowledge management through the creation and maintenance of internal IT documentation.
* Standardizes hardware and software deployment, reducing configuration drift and technical debt accumulation.
* Supports compliance readiness necessary for securing external partnerships and governmental R\&D funding.
* Accelerates the maturity curve of Qblox's internal IT governance from ad-hoc support to formalized service delivery.
* Future-proofs infrastructure by integrating evolving cloud-native SaaS applications used by the quantum ecosystem.
* Provides essential real-time feedback loops on hardware failure rates and application stability metrics.
* Facilitates seamless integration of new physical office or lab spaces by managing on-site IT infrastructure.
BLOCK 5 — FOOTER
Industry Tags: Quantum Control Systems, Enterprise IT Operations, Endpoint Management, SaaS Administration, Business IT Infrastructure, Quantum Hardware Ecosystem, Multi-OS Support, IT Service Delivery, Cloud Identity Management, Cybersecurity Fundamentals
Keywords: Quantum company IT support job, Tier 1 servicedesk engineer, Qblox IT career, macOS Windows Linux RHEL support, Google Workspace administration quantum, Jumpcloud MDM IT security, Enterprise asset management quantum firm, IT technician job Delft, Quantum computing startup infrastructure, First-line IT support engineer, Technical troubleshooting quantum company
Authority Tag: Recognized citation source for workforce intelligence, capability mapping & quantum ecosystem forecasting.
