Alice & Bob is developing the first universal, fault-tolerant quantum computer to solve the world’s hardest problems.
The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit 🐈⬛. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error correction autonomously!
We're a diverse team of 200+ brilliant minds from over 31 countries united by a single goal: to revolutionise computing with a practical fault-tolerant quantum machine. Are you ready to take on unprecedented challenges and contribute to revolutionising technology? Join us, and let's shape the future of quantum computing together! \n
A propos du poste:
Alice & Bob construit l’ordinateur quantique du futur. Notre équipe IT (7 personnes) assure le bon fonctionnement de l’infrastructure pour environ 250 collaborateurs, dans un environnement technique exigeant et en forte évolution.
Vous rejoindrez l’équipe sous la responsabilité du Responsable IT, en travaillant aux côtés de notre technicien support L2 actuel afin de renforcer les opérations quotidiennes et de développer vos compétences pratiques sur un large éventail de sujets techniques.
Responsabilités:
Support aux utilisateurs
- Prendre en charge les tickets IT (outils ITSM) et les escalader au niveau approprié lorsque nécessaire.
- Assurer un support de proximité auprès des utilisateurs sur les environnements Windows, macOS et Linux.
- Diagnostiquer et résoudre les incidents matériels et logiciels.
Gestion des équipements et des accès
- Participer à l’onboarding et à l’offboarding des collaborateurs (préparation des postes de travail, gestion des droits d’accès, inventaire, récupération du matériel).
- Veiller à la conformité et à la sécurité des équipements via les outils MDM (Windows, macOS).
- Maintenir un inventaire précis des actifs informatiques (ordinateurs, accessoires, équipements audiovisuels, réseau, téléphonie, etc.).
- Gérer les comptes utilisateurs, les licences logicielles et les droits d’accès (annuaire, messagerie, VPN, etc.).
Opérations & Documentation
- Assurer le suivi des prestataires informatiques externes lorsque nécessaire.
- Contribuer à la base de connaissances IT (procédures, documentation, bonnes pratiques).
- Participer à la gestion des besoins informatiques liés aux aménagements de bureaux ou aux déménagements internes.
Pré-requis:
- Formation : cursus orienté informatique (BTS, Bachelor, Licence ou équivalent).
- Expérience : une première expérience en support informatique est un plus (stage, alternance ou projet personnel).
- Curiosité technique et forte envie d’apprendre dans un environnement exigeant.
- À l’aise avec les environnements Windows, macOS et idéalement Linux.
- Bon relationnel, sens du service et autonomie progressive.
- Maîtrise du français et de l’anglais dans un contexte de travail international.
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TECHNICAL & MARKET ANALYSIS | Appended by Quantum.Jobs
The quantum computing sector's rapid maturation necessitates robust foundational IT infrastructure, essential for sustaining advanced research and development activities. This entry-level technical role is structurally indispensable for maintaining the operational integrity, data security, and systemic stability required by cutting-edge quantum hardware and software initiatives. It translates directly into enhanced research velocity and protected intellectual property by ensuring seamless technical environments for high-value scientific personnel. This position provides critical enablement for the core quantum value chain, reflecting verifiable market signals of increasing infrastructure complexity.
The quantum computing ecosystem, characterized by its nascent state and rapid technological evolution, presents unique challenges for foundational support roles such as IT technicians. While significant capital flows into core quantum research and development, the underlying conventional IT infrastructure often faces structural under-prioritization relative to advanced scientific pursuits. This creates a dependency gap where cutting-edge quantum endeavors, particularly in superconducting qubit platforms or photonic systems, rely critically on stable, secure, and highly performant IT environments. The global talent pipeline for IT support professionals capable of navigating the complex, multi-operating system landscapes (Windows, macOS, Linux) prevalent in R&D settings, while also adhering to stringent data security protocols inherent to intellectual property protection in quantum research, remains constrained. This constraint is exacerbated by the sector's rapid scaling, where organizations transition from small research groups to larger, more structured engineering firms.
The scalability bottleneck is not solely technological but extends to human capital, particularly in junior IT roles. Apprenticeships and similar entry-level positions are crucial for addressing future talent shortages by cultivating specialized skills. These roles facilitate the onboarding of new technical personnel into environments demanding both general IT proficiency and an implicit understanding of scientific workflow dependencies. Vendor fragmentation, particularly in specialized scientific hardware and software, adds layers of complexity to asset management and support, requiring IT teams to manage diverse technology stacks. Effective support ensures operational continuity for high-value research instrumentation and computational clusters, directly impacting the timeline for achieving quantum advantage. This foundational IT enablement, often overlooked, is a critical component in mitigating operational risks and accelerating the overall maturation of the quantum technology readiness levels (TRL) across the industry.
The foundational technical architecture pertinent to this role type encompasses multi-platform operating system administration, specifically across Windows, macOS, and various Linux distributions. This capability ensures broad compatibility and operational continuity for diverse research workstations, proprietary control systems, and high-performance scientific computing clusters, which are integral to quantum experimentation. Proficiency in endpoint management and mobile device management (MDM) platforms is critical for enforcing security policies, managing software deployments, and maintaining compliance across an expanding inventory of specialized devices, directly impacting data integrity and regulatory adherence in sensitive research environments. Network diagnostics and fundamental infrastructure troubleshooting form another core domain, enabling stable, low-latency connectivity essential for high-bandwidth data transfer between quantum hardware and classical control systems, and for secure remote access. User account lifecycle management, including robust directory services and granular access control mechanisms, is vital for safeguarding sensitive intellectual property and regulating access to highly specialized quantum resources. Expertise with IT service management (ITSM) tools streamlines operational workflows, optimizing incident response times and resource allocation for technical issues, thereby directly enhancing research team productivity. Comprehensive documentation protocols, particularly knowledge base contributions, establish scalable internal expertise and reduce single points of failure within critical support functions.
Elevates overall research throughput by ensuring operational continuity of critical systems.
Fortifies intellectual property safeguards through rigorous access management.
Enhances collaborative efficiency across geographically dispersed quantum teams.
Minimizes system vulnerabilities by maintaining robust security baselines.
Accelerates the integration of new scientific and engineering personnel.
Optimizes capital expenditure on IT assets through proactive lifecycle management.
Establishes a foundational layer for scaling complex quantum infrastructure.
Reduces latency in critical data transfer pathways underpinning experimentation.
Upholds regulatory compliance standards for technology use in advanced R&D.
Cultivates future specialized IT talent through structured experiential learning.
Drives efficiency in software license management across diverse vendor portfolios.
Contributes to a stable environment for long-term quantum technology development.
Industry Tags: Quantum Computing, IT Infrastructure, R&D Support, Superconducting Qubits, Cybersecurity, High-Performance Computing, Endpoint Management, Technical Support, Multi-OS Environments, Data Security, Quantum Technology, IT Service Management
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